Case Study
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A call-out from Alba Facilities reported a complete loss of water supply to a residential block, requiring urgent out-of-hours attendance to assess and restore the system.
A call-out was received from Alba Facilities reporting a complete loss of water supply to a residential block of flats. Due to the critical nature of the issue and the impact on residents, an urgent attendance was requested to investigate and restore the water system as quickly as possible.
An engineer was therefore required to attend site out of hours to assess the condition of the existing cold water booster set, identify the cause of failure and determine the most effective solution to reinstate the water supply.
Our on-call engineer was contacted by the Glasgow service team and attended site without delay. Upon inspection, it was quickly identified that the existing booster set was beyond economical repair and required full replacement.
The attending engineer immediately liaised with our internal team, contacting Craig Ralston to confirm stock availability. A suitable replacement, a DAB ESYBOX MAX booster set, was identified in stock and confirmed to meet the required duty for the site.
Following this, the customer’s project manager was informed of the situation and provided with a recommended course of action. Upon receiving authorisation, an additional Pump Action engineer was deployed to site to support the installation.
Working through the night, our engineers safely removed the failed booster set and installed and commissioned the new system. This ensured the water supply was fully restored to the residential block with minimal disruption, leaving both the residents and the customer satisfied with the outcome.
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